How is the right of withdrawal exercised?
If you are a consumer, you have the right to withdraw from the contract, communicating your intention to return the products within 14 days of receipt of the goods. This means that you can communicate your intention to return the products within 14 days after the product has been delivered, without having to provide any reasons.
Contact our customer service by sending an email to firstname.lastname@example.org. You will be given precise instructions.
You can exercise your right of withdrawal by informing us that you intend to return the products, using the return form that you found inside our package.
The communication must in any case contain the following minimum information:
- the order number to which the return refers;
- the code of the product (s) to be returned;
- the buyer's data (name and surname, email).
You can find the order number on the confirmation email we sent you immediately after purchase. If you don't seem to find the email, also check the SPAM folder of your email or the Promotions folder of Gmail.
Pack the goods carefully and send them within 14 days in the manner indicated to you by the customer service at our warehouse address:
Venice F.C. S.r.l.
c / o Evologi s.r.l.
Via Monastier, 1
30020 Meolo (VE)
NOTE ABOUT CUSTOMIZED PRODUCTS: The customized products are made especially for you, therefore they cannot be returned, except for manufacturing defects (so-called "legal guarantee").
NOTICE CONCERNING PURCHASES MADE DURING THE CALCIOMERCATO PERIOD
The stay in the squad of a player may vary during the periods foreseen for the summer and winter transfer market. In particular, the consumer is required to consider that the squad of players in the team is made official only after the transfer market has closed. Likewise, the assignment of the official numbering of the shirts to the players takes place within the deadline indicated by the competent sports bodies. Any purchase of a personalized shirt made before these dates is therefore at the consumer's risk, as the player may no longer wear the Venezia FC shirt or may change the shirt number. The right of 14 days to reconsider remains valid for distance selling.
Can I change an order that I have already confirmed?
No, unfortunately a completed order can no longer be modified, i.e. other products can no longer be added, deleted or modified (eg size, color). If you urgently wish to cancel an order, please contact promptly our customer service through our contact email: if the order is not yet being processed, we will do our best to satisfy you.
I bought the wrong size, can I change it?
No, our policy does not provide for this. In this case, however, you can make a return within 14 days and a new purchase. As the product you want may go out of stock, we advise you not to wait for our refund (it will arrive within 30 days of receiving your return, if in perfect condition) to place the new order.
How long do I have to make a return?
From the moment you received the order, you have 14 days to contact our customer care (via email by writing to email@example.com) to communicate the decision to return the goods and then return one or more products following the instructions that will be given to you.
Once we have received your package and have verified its suitability for return, we will issue the refund within 30 days with the same payment method you used in the order: credit card or PayPal.
When is a return not eligible for a refund?
The products you return to us will need to be put back on sale, so please treat them with great care if you are not sure you will keep them and send them back to us just as you would like to receive them.
The goods must not show signs of wear; we can only accept items returned in their original condition.
- do not damage the clothing or get it dirty while you try them on
- do not remove labels and tags
- do not destroy or damage original boxes, envelopes, seals and packaging
- do not write on the original boxes or packaging
- do not wash the clothes you intend to return! They must be as you received them
- return all accessories originally supplied
Attention, in the cases listed above, the return cannot be refunded and your product will remain at your disposal. We can send it back to you by charging the transport costs.
The products must be returned without delay and, in any case, within 14 days from the date on which you communicated your intention to return the products. We reserve the right to refuse items that are returned late or that are not in the same condition in which you received them.
Remember that personalized products are made especially for you and cannot be returned.
Who pays for the return shipping?
The costs for the return following exercise of the right of withdrawal are charged to the customer. You can use slow and cheap shipping but, for your peace of mind, we recommend choosing a service that will provide you with at least the tracking number.
For the return of a defective product it is essential that you contact customer service before sending the package, because a different procedure will be followed which involves charging us the return costs, but only using our courier. If you send the package by other means, we will not be able to refund the return costs.
Who is responsible for the return shipment?
The responsibility for the return shipment is always of the customer: take this into account when choosing the shipping service for your return. A tracked parcel service will likely make you feel more comfortable.
How soon will I receive my refund?
Once we have received your package and verified the suitability of the return, we will proceed with the refund within 30 days with the same payment method that you used for the purchase:
- Purchase by credit card: the time it takes for the refund to appear in your account depends on the institution that issued the card.
- Purchase via PayPal: the refund will be made to your PayPal account and will be immediately visible. The actual refund to the credit card from your PayPal account depends on the institution that issued the card.
We cannot make refunds by other means (top-ups on cards, postal orders, bank checks).
Therefore, check the status of the refund by logging into your credit card account or PayPal account.
We therefore recommend that you wait at least 40 days if you want to ask our customer service for verification.
The amount of the refund I received is different from what I would have expected: why?
If your purchase included a discount on the entire cart (for example a discount coupon of € 10), the discount is spread proportionally on the items that made it up, and the refund for a partial return will be equal to the sum applicable to the part of the order that was returned.
What is included or excluded from the refund?
In case of return of the products following the exercise of the right of withdrawal, Venezia FC will refund the payments received from the consumer for the products returned in suitable conditions.
Any customs duties/taxes are always charged to the customer.
The reimbursement of the purchase price will be total only in case of return made by the customer due to defective or damaged goods received, or in case of loss/incorrect delivery of the package by the courier.
Refunds are not made for customized products at the expressed request of the customer (eg clothing and accessories with special customization), except in the case of defective products.
Defective product - legal guarantee of conformity
The products purchased by the consumer are covered by a legal guarantee of conformity, which means that Venezia FC is liable for any lack of conformity that occurs within 2 years of delivery of the products. For more information, see our general terms and conditions of sale.