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Return Policy

Returns & Refunds

You can request your return directly and independently through our Online Return Portal.

Within the online return procedure, it is necessary to provide the following information:

  • The order number to which the return refers;
  • The email address of the buyer

Find your order number in the confirmation email we sent you right after your purchase. If you feel like you can't find the email, also check your email SPAM folder or Gmail Promotions folder.

Right of Withdrawal

The Customer has a right of withdrawal (Legislative Decree 206/2005) that can be exercised without providing justification within 14 days from the date of receipt of the ordered items. Return shipping costs are the sole responsibility of the Customer.

To exercise the right of withdrawal:

  • The products must not have been used, worn, washed, or damaged.
  • The product identification tags must remain attached with their single-use seals intact.
  • The products must be returned undamaged and unused, in their original packaging.

Pack the goods carefully and ship them within 14 days according to the instructions provided during the online return process to our warehouse address:

Venezia FC S.r.l. c / o Evologi s.r.l. Via Monastier, 1 30020 Meolo (VE)

CUSTOMS COSTS: All potential customs costs for any reason whatsoever (including for example duties, VAT, clearance fees), whether for import (delivery) or export (returns), are always charged to the customer. We do not reimburse such expenses, unless the return is due to a defective or incorrect item.

NOTE ON CUSTOMIZED PRODUCTS: Customized products are made especially for you, therefore they cannot be returned, except for manufacturing defects (so-called "legal guarantee").

NOTICE CONCERNING PURCHASES MADE DURING THE TRANSFER WINDOWS

The stay in the squad of a player can vary in the periods foreseen for the summer and winter transfer market. In particular, the consumer is required to consider that the squad of players is made official only when the market is closed. Likewise, the assignment of the official numbering of the shirts to the players takes place within the deadline indicated by the competent sports bodies. Any purchase of a personalized jersey made before these dates is therefore at the consumer's risk, as the player may no longer wear the Venezia FC jersey or may change the jersey number. For distance selling, the 14-day right of reconsideration remains unaffected.

CAN I CHANGE AN ORDER THAT I HAVE ALREADY CONFIRMED?

No, unfortunately, a completed order can no longer be modified, meaning it is no longer possible to add, remove, or change products (e.g. size or color).

If you need to cancel your order, you can contact our Customer Care team as soon as possible by email. We will do our best to assist you, but order cancellation cannot be guaranteed, as it depends on the status of the order and whether it has already entered the fulfilment process.

I HAVE PURCHASED THE WRONG SIZE, CAN I CHANGE IT?

Yes, size exchanges are available through our Online Return Portal only for deliveries within the European Union.

For EU Orders (Instant Exchange):

  • A non-refundable €10.00 handling fee applies to size exchange requests.

  • To speed up delivery, your new size may be shipped immediately.
    A temporary authorization hold equal to the value of the returned item will be placed on your payment method.

  • You must hand over the original item to the carrier within 14 days.
    Once the return tracking is activated, the temporary hold on your card will be released. If the item is not returned within 14 days, the held amount will be charged.

For Extra-EU / International Orders:

  • Direct size exchanges are NOT available for shipping addresses outside the European Union. If you need a different size, please submit a standard return for a refund through our portal and place a new order on our website.

HOW LONG DO I HAVE TO MAKE A RETURN?

From the moment you receive the order, you have 14 days to request your return via our online portal to communicate the decision to return the goods, and then return one or more products following the instructions provided to you. Once we have received the package and verified its eligibility for return, we will issue the refund within 14 days with the same payment method used in the order: credit card or PayPal. We may withhold the refund until we have received the goods back or you have supplied proof of shipping

WHEN IS A RETURN NOT ELIGIBLE FOR REFUND?

Products you return to us will need to be put back on sale, so please treat them with great care if you are unsure about keeping them and returning them to us just as you would like to receive them.

The goods must not show signs of wear; we can only accept items returned in their original condition.

In particular:

  • do not dirty or damage the clothes while you try them on
  • do not remove labels and tags
  • do not destroy or damage original boxes, envelopes, seals and packaging
  • do not write on the original boxes or packaging
  • do not wash the items you intend to return! They must be as you received them
  • return all accessories originally supplied

Attention, in the cases listed above, the return is non-refundable and your product will remain at your disposal. We can send it back to you by charging the transport costs.

The products must be returned without delay and, in any case, within 14 days from the date on which you requested the return online. We reserve the right to refuse items returned late or not in the same condition in which you received them.

Remember that personalized products are made just for you and cannot be returned.

WHO PAYS FOR THE RETURN SHIPPING?

The costs for the return following the exercise of the right of withdrawal are charged to the customer. You can use slow and cheap shipping but, we recommend that you choose a service that will provide you with at least the tracking number.

WHO IS RESPONSIBLE FOR THE RETURN SHIPPING?

The responsibility for the return shipment is always with the customer: take this into account when choosing the shipping service for your return. A tracked parcel service will likely make you feel more comfortable.

REFUNDS

HOW LONG WILL I RECEIVE MY REFUND?

Once we have received your package or proof of shipment, and have verified the suitability of the return, we will proceed with the refund within 14 days  with the same payment method that you used for the purchase:

  • Purchase by credit card: the time it takes to display the refund on your account depends on the institution that issued the card.

  • Purchase via PayPal: the refund will be made to your PayPal account and will be immediately visible. The actual refund to the credit card from your PayPal account depends on the institution that issued the card.

We cannot make refunds by other means (top-ups on cards, postal orders, bank checks).

You can check the status of your refund by logging into your credit card or PayPal account. If the refund has not yet been credited, we recommend waiting at least 30 days before contacting our Customer Care team for further assistance.

THE AMOUNT OF THE REFUND THAT I RECEIVED IS DIFFERENT FROM WHAT I WOULD EXPECT: WHY?

If your purchase included a discount on the entire cart (for example a discount coupon of € 10), the discount is spread proportionally on the items that made it up, and the refund for a partial return will be equal to the sum applicable to the part of the order returned.

WHAT IS INCLUDED OR EXCLUDED FROM THE REFUND?

In case of return of the products following the exercise of the right of withdrawal, Venezia FC will refund the payments received from the consumer for the products returned in suitable conditions.

Any customs duties / taxes are always charged to the customer.

The reimbursement of the purchase price will be total only in case of return made by the customer due to defective or damaged goods received, or in case of loss / incorrect delivery of the package by the courier.

Refunds are not made for customized products at the express request of the customer (eg clothing and accessories with special customization), except in the case of defective products.

DEFECTIVE PRODUCT - LEGAL CONFORMITY GUARANTEE

The products purchased by the consumer are covered by a legal guarantee of conformity, which means that Venezia FC is liable for any lack of conformity that occurs within 2 years of delivery of the products. For more information see our general terms and conditions of sale.