Shipping Policy
Shipping Rates
We offer flat rate shipping based on the destination of your order.
Free shipping is available on orders over €130.
Shipping costs are clearly displayed at checkout before completing your purchase.
Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Delivery Times
Estimated delivery times vary depending on the destination:
-
Italy: 2–5 business days
-
European Union: 3–7 business days
-
USA & Canada: 5–10 business days
-
Rest of the World: 7–15 business days
Please note that delivery times are estimates only. Shipments to remote or less accessible areas (e.g. parts of Latin America, Africa, Asia, or Oceania) may experience longer delivery times.
Shipping Carriers
Orders are shipped using reliable courier services. The specific carrier may vary depending on the destination and logistics requirements.
Customs Duties and Taxes
For shipments outside the European Union, customs duties, import taxes, and any additional charges are the responsibility of the customer.
These costs are not included in the purchase price or shipping fee and may be requested by the courier upon delivery.
Shipping Coverage
We ship to over 210 countries worldwide.
However, we reserve the right to limit or exclude shipments to specific destinations where delivery is not feasible or reliable.
Delays and Delivery Issues
While we strive to meet the estimated delivery times, delays may occur due to factors beyond our control, such as customs clearance, courier disruptions, or peak periods.
We are not responsible for delays caused by third-party carriers or customs procedures.
Incorrect Address
Please ensure that your shipping address is correct at the time of purchase.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact our customer service as soon as possible.
We will assist you in resolving the issue with the courier.
Contact
For any questions regarding shipping, please contact us at: